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Customers often don't understand what's wrong with their car, and you don't have time for long explanations on the phone. With the prompts below in ChatGPT, Gemini or Copilot you can quickly prepare clear explanations, quotes and reminders. Replace the text in [square brackets] and double-check the technical details.
Tip: replace the text in [square brackets] with your own details. Read every AI answer before sending it and check numbers, names and dates.
I need to explain to my customer [name] what is wrong with their vehicle [make, model, year]. Diagnosis: [technical description of the fault]. Write an explanation of up to 80 words without jargon: what is broken, why it matters to fix it and what happens if they don't. Don't scare them and don't exaggerate.
Prepare a clear quote for the vehicle [make, model, registration] for customer [name]. Parts: [list of parts with prices]. Labour: [hours] hours at [rate] €/hour. Add VAT at [rate]%, the expected repair time [time] and quote validity of [number] days. Format: a table and 2 sentences at the end.
Write a short message to customer [name], whose [model] was last serviced with us on [date of last service]. Remind them that the regular service is coming up and offer an appointment. Phone: [phone]. Up to 45 words, polite, no pressure.
Write a message to customers of [garage name] who store their tyres with us. The seasonal tyre change is coming up. We take bookings from [date] via [phone or link]. Mention that it's best to book early. Up to 50 words.
A customer complains that the bill was higher than expected: "[complaint]". Reason for the difference: [reason, e.g. an additional fault we found and fixed after agreeing by phone]. Write a calm reply of up to 90 words that explains the facts without blaming anyone and offers a conversation at the garage.
Write a Facebook post for [garage name] in [town]. We offer [package, e.g. winter check: battery, brakes, lights, fluids] for [price] € until [date]. Up to 60 words, a practical tip for drivers and a call to book on [phone].
Write a short message to customer [name] that their [model] is ready for collection. Work done: [work done]. Amount: [amount] €. Collection is possible [opening hours]. Up to 40 words.
Create a checklist for checking a vehicle into the workshop: what we check and note when we take the keys (mileage, fuel level, visible damage, personal items in the car, customer requests ...). Format: a list with tick boxes that fits on one printed A4 page.
A customer described the problem on the phone: "[customer's description, e.g. something squeaks when braking]". Write 6 simple questions I can ask to understand the problem better before they bring the car in. The questions should make sense to someone who knows nothing about cars.
Write a description of [service, e.g. air-conditioning service] for the website of [garage name] in [town]. 3 short paragraphs: what the service includes, when a car needs it and how to book. Naturally include the words [service] and [town] so people can find us on Google more easily.
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No. AI can help you understand a description of the problem and prepare questions for the customer, but the diagnosis is always made by a mechanic who inspects the vehicle.
AI only uses the numbers you give it. Check every quote before sending it – especially prices, VAT and totals.
For notifications related to an existing service (e.g. stored tyres), usually yes. For promotions and marketing messages you need the customer's explicit consent.